Shop Policies

RETURN POLICY

DIGITAL PRODUCTS

Due to the nature of digital products (all download PDF files, electronic digital invites and ecards ), No refunds, returns, exchanges and cancellations will be accepted after the purchase has been made.

PHYSICAL PRODUCTS

Physical products are made to order and therefore not available for refunds, returns or exchanges once they have been printed and or shipped.

Please contact me if there is an issue with your order and I will do my best to help if  possible - please use " CONTACT MAKER" to send me a message.

SHIPPED PRODUCTS > Damages and Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

NON-returnable items/ NO Refunds / NO Exchanges Certain types of items cannot be returned, like digital products/digital download files, made to order products, custom products such as special orders and personalized items. Please get in touch if you have questions or concerns about your specific item.

IF Applies - Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days minus the original shipping costs. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at hello@designcasita.com.

SHIPPING POLICY

Shipping cost is done per order product and specific terms per item. If will be referenced during checkout > ONLY shipping within the US at this time

FOR GREETING CARDS - Order Processing (to make /package) is 1-2 business days after purchase (usually 1 day but just in case) then ships out from my office studio, usually 4-7 days to receive delivery (or see at checkout for specific timeframe).  Orders that come in on Friday, Saturday, Sunday will ship out on that next Monday. Nothing ships out on days that the Post Office is closed for business on their holidays & US major holidays

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